Shipping policy
Order Processing Time
All orders are sent to our US fulfillment center and processed within 1 to 4 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Domestic Shipping (United States)
Standard US shipping via USPS typically takes 2 to 4 business days once processed.
1-Bottle Orders: $4.95 flat-rate shipping fee
3-Bottle & 6-Bottle Bundles: Free standard shipping
International Shipping
We offer international shipping to the regions listed below via FedEx. International delivery typically takes 3 to 5 business days once the order has been processed.
1-Bottle Orders: $9.95 flat-rate shipping fee
3-Bottle & 6-Bottle Bundles: Free standard shipping
Where We Ship
Zone 1: Canada
Zone 2: Belgium, Denmark, Finland, France, Iceland, Italy, Liechtenstein, Luxembourg, Malta, Monaco, Netherlands, Norway, Portugal, Sweden, United Kingdom
Zone 3: Australia, Bulgaria, Croatia, Cyprus, Czech Republic, Estonia, Hungary, Indonesia, Latvia, Lithuania, Macau, New Zealand, Philippines, Poland, Romania, Slovakia, Slovenia, South Korea, Thailand, Vietnam
Customs, Duties, and Import Taxes
All products are shipped from our United States fulfillment center. Therefore, international customers are solely responsible for paying any customs duties, import taxes, or local clearance fees required by their country upon arrival. Please be aware that there may occasionally be delays in delivery due to your local customs-clearing processes, which are entirely out of our control.
Order Tracking
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at support@ivonhealth.com with your name and order number, and we will look into it for you.